PLDT's Joseph Ladaban faces many challenges in his role balancing credit collections and churn prevention, but the biggest threat is coming from social networking shifting...
Ramyam's enliven CEM is Customer Experience Management Software that enables transaction based industries like telecommunications to extract crucial customer information and create three dimensional view...
By Money Management Industry discussion in relation to what constitutes 'churning' in life insurance needs to be replaced with a debate on a sustainable remuneration...
DAB bank AG, implemented Oracle's Siebel CRM to rebuild customer trust and customer loyalty and refocus on customer retention. Thomas Hamele, Head of Customer Relationship...
Craig Ledger, Director of Performance Management Products for AIRCOM, shares insights regarding AIRCOM's network optimization software OPTIMA. He explains that OPTIMA provides a modular OSS...
To view the entire webcast visit www.statsoft.com Applying data mining to accurately predict customer behavior offers businesses advantages across a wide range of functional areas,...
